Terms and conditions
1. Service Provider Information
Company Name: Rosecho Villa Ingatlanhasznosító Kft
Registered Office: 1031 Budapest, Péter u. 4.
Premises: Villa My Lake Hotel, 8621 Zamárdi, Gáspár András u. 23.
Company Registration Number: 01-09-334764
Tax Number: 26606929-2-41
Bank Account Number: 11784009-22247854-00000000
2. General Rules
2.1 These “General Terms and Conditions” regulate the use of the Service Provider’s accommodations and their services.
2.2 Special, individual terms are not part of these General Terms and Conditions but do not exclude the possibility of concluding separate agreements with travel agents, organizers, or others with specific conditions appropriate to the business type.
3. Contracting Party
3.1 The services provided by the Service Provider are used by the Guest.
3.2 If the Guest submits the order for services directly to the Service Provider, the Guest is the contracting party. The Service Provider and the Guest together become contractual parties upon fulfillment of the conditions (hereinafter referred to as Parties).
3.3 If the order for services is submitted by a third party (hereinafter Agent) on behalf of the Guest, the terms of cooperation are governed by a contract between the Service Provider and the Agent. In this case, the Service Provider is not obliged to verify whether the third party legally represents the Guest.
3.4 In case of using healthcare services, the Guest must inform the Service Provider about any health conditions; the Service Provider is obliged to warn about potential health risks.
4. Contractual Relationship
4.1 Upon the Guest’s verbal or written request, the Service Provider sends an offer. Rooms are sold depending on availability, and bookings are confirmed in the order of receipt.
4.2 The Contract is concluded upon the Service Provider’s written confirmation of the Guest’s written booking and is considered a written contract. Verbal bookings, agreements, modifications, or their verbal confirmation by the Service Provider are not considered contracts.
4.3 The contract covers the service object, location, duration, and price. It also includes payment, cancellation, and modification conditions.
4.4 Any amendment and/or supplement to the Contract requires a written agreement signed by both Parties.
5. Basic Hotel Services
5.1 Accommodation Services
Types of hotel accommodation:
5.1.1 Double room: bedroom with double bed, bathroom (washbasin, shower, WC), balcony in most rooms. Room size 16-19 m².
5.1.2 Family room: double bed, pull-out armchair bed, bathroom (washbasin, shower or bathtub, WC), balcony. Room size 21-22 m².
5.1.3 Suite: multiple rooms, two separate bedrooms, two bathrooms (washbasin, shower/bathtub, WC), terrace. Suite size 27-29 m².
5.1.4 Basic room equipment: LED TV, safe, mini fridge, hairdryer, towels, Wi-Fi connection. Air conditioning is provided in summer season. All rooms are non-smoking (also on balconies).
5.2 Catering
5.2.1 The Service Provider offers buffet breakfast for hotel guests during the specified opening hours. Taking food/drinks out of the restaurant is only allowed with prior permission from the restaurant manager.
5.2.2 Special dietary needs can be accommodated upon prior consultation.
5.3 Wellness Services
5.3.1 Bathing services can be used by complying with the Service Provider’s bath house rules, which are posted on site.
5.3.2 Sauna services are available under the Service Provider’s sauna house rules, posted on site.
6. Prices
6.1 Hotel room rates (Rack Rate) are posted at the hotel reception.
6.2 Price lists for other services (e.g., bar, snack bar) are available at respective hotel departments.
6.3 The Service Provider may freely change advertised prices without prior notice, except when committed for a specific period.
6.4 Prices include the general sales tax (VAT) rate effective at the time of the offer. The Service Provider will pass on any VAT changes with prior notice to the contracting party.
6.5 Tourist tax is payable extra, in addition to the accommodation fee.
6.6 Current discounts, promotions, and other offers are published on https://villamylake.hu/.
7. Payment Terms
7.1 At least 50% of the total amount of the hotel stay must be paid as a deposit within 7 calendar days after the Service Provider’s confirmation. A copy of the payment voucher (including name, address, order number, and tax number and billing address if VAT invoice requested) must be sent to the Service Provider.
7.2 If the booking is made 14-8 days before arrival, the deposit must be paid within 3 calendar days.
7.3 If the booking is made 7 days or less before arrival, the Guest must pay the full amount immediately.
7.4 Payment terms may vary for special offers, as stated in the written confirmation.
7.5 If payments are not made, the reservation will be automatically canceled.
7.6 Accepted payment methods: cash, advance bank transfer, bank cards (Maestro, MasterCard, Visa), SZÉP Card (OTP, MBH, K&H).
7.7 Any fees related to payment methods are borne by the contracting party or their SZÉP card/credit card.
Tour operators / Travel agencies / OTA partners: Contracts with the Service Provider contain individual payment terms.
7.8 Gift voucher:
The gift voucher is valid only within the specified validity period and value, depending on availability. The full value of the voucher must be prepaid. After the expiry date, the voucher loses validity. Use of the voucher requires prior agreement.
8. Cancellation Policy
8.1 All cancellations must be in writing.
8.2 (a) The Guest (orderer) may cancel the booking free of charge if the cancellation notice is given in writing 14-7 days (occasionally 30 days) before arrival. If cancellation occurs within 14-7 (occasionally 30) days before arrival, the cancellation fee is 50% of the booking price.
8.3 If the Guest has secured the booking by deposit, credit card guarantee, or other contractual means and fails to arrive on the arrival day without prior notice, the hotel may claim the remaining accommodation fee as a penalty. The accommodation will be held until 10:00 a.m. the following day, after which the Service Provider’s obligation ends.
8.4 No refund is possible for booked but unused or modified services (accommodation, meals, treatments, etc.) during the stay.
8.5 The Service Provider may set different terms for products with special conditions, group travel, or events, as specified in a separate contract.
8.6 The conditions of withdrawal by the contracting party are governed by the applicable government decree (45/2014. (II.26)).
9. Conditions and Terms for Using the Services
9.1 The Guest may occupy the hotel room from 3:00 p.m. on the day of arrival at the earliest; earlier arrival is possible upon prior arrangement.
If the room is occupied earlier than 3:00 p.m., the hotel is entitled to charge an extra fee.
The Guest receives a key card, and all guests staying in the room must be registered. Registration means correctly filling out the check-in form and providing proof of identity. For stateless persons and non-EU citizens, presenting and handing over the passport or stateless ID card is mandatory by law.
By accepting the key card, the Guest also accepts the hotel House Rules.
Reception hours: 2:30 p.m. – 11:00 p.m.; outside these hours, the reception is reachable by phone.
On the last day of stay, the Guest must leave the room by 10:00 a.m. with luggage and hand in the key card at reception.
Late check-out is subject to an additional fee. If the room is not vacated by 4:00 p.m. on the departure day, a full night’s accommodation fee will be charged.
Extension of stay on the departure day is possible for a fee, if no new guest arrives on that day. Reception provides information on the current extension rates.
Guests are asked to make sure no valuables or personal items remain in the room upon departure and to remove the key card from the wall holder to cut power.
After check-out, the beach area may be used free of charge until 3:00 p.m. Upon request, luggage storage is available. Beach towels in the room may be used but must be returned to reception in good condition upon leaving.
9.2 If the Guest wishes to leave the accommodation earlier than the booked period, the full booking fee must be paid.
Payment for the stay must be settled by departure, according to the confirmation.
If payment is refused for any reason, the Service Provider may retain the Guest’s belongings and exercise lien rights.
In case of departure without payment, the Service Provider will enforce its claim through police report and legal action, with all costs charged to the Guest.
Unpaid charges incurred during the stay (e.g., restaurant consumption) will be charged to the Guest’s credit card.
9.3 The Service Provider does not accept guests suffering from infectious diseases.
9.4. By signing the registration form, the Guest simultaneously accepts the Provider’s General Terms and Conditions as well as the local house rules (Spa, Sauna, etc.) and is obliged to comply with them. The Guest must adhere to the house rules of the respective service areas. Necessary information during the stay can be found in the information brochures placed in the hotel rooms and on the website https://villamylake.hu/. Furthermore, the hotel reception is available to Guests 24 hours a day, either in person or by phone.
9.5. The Provider is not responsible for damages caused due to the Guest’s fault. Costs arising from intentional damage may be charged to the Guest by the Provider.
9.6. Accepted payment methods, discount cards, currency exchange
Cash (HUF, EUR)
Bank card (MasterCard, Visa, Maestro)
SZÉP card (OTP, MBH, K&H)
If the Guest holds any discount card other than those listed above, it must be notified in advance; the Provider cannot grant discounts retroactively. Currency exchange is not available at the hotel; however, the reception is happy to provide information about nearby currency exchange options.
9.7. Guests under 18 years of age
Children under 18 years of age may stay in the hotel only under the continuous supervision of a parent or another competent person authorized by the parent. The accompanying persons are responsible for the child’s safety and for any damage caused by the child. Guests under 18 may use the Provider’s services only when accompanied by a parent or another competent person authorized by the parent.
No alcohol will be served to persons under 18 on the hotel premises or at events.
9.8. Visitors
Only guests registered at the reception are allowed to stay in the hotel rooms. Visitors may only be received in the lobby. External visitors may only stay in the hotel’s common areas.
Guests are responsible for the conduct of their visitors, including any potential damage caused. The hotel excludes liability for any damage caused by visitors to Guests or third parties.
Guests exceeding the number of persons indicated in the room reservation will be charged the current daily rates for the extra guest(s).
9.9. Pets
Dogs and cats are allowed in designated hotel rooms, subject to availability and an additional fee.
Pets are not allowed in the hotel restaurant, pool area, or beach.
Pets must not be left unattended on the hotel premises, and the use of a muzzle is recommended for dogs. Only healthy animals are allowed on the premises, which must be verified by a valid vaccination booklet at the time of booking and upon check-in. The owner is fully liable for any damage caused by the animal.
9.10. Parking
Guests may park their vehicles free of charge in the hotel parking lot. Parking spaces are occupied on a first-come, first-served basis.
Traffic regulations (KRESZ) must be observed in the parking lot; the maximum permitted speed in the enclosed parking area is 5 km/h.
Guests who wish to use the parking lot must indicate their vehicle’s license plate number on the registration form upon check-in. Refusal or omission of this information means the parking lot cannot be used. Guests are directly liable for any damage caused by their vehicle to another parked vehicle.
9.11. WIFI
The hotel operates a WIFI system available free of charge. Guests receive the WIFI password upon check-in together with the key card.
The Provider does not guarantee continuous or uninterrupted WIFI service. The Provider is not liable for any direct or indirect damages to Guests’ devices or their content arising from WIFI use. The service is used at the Guest’s own risk.
9.12. Daily cleaning
Rooms are cleaned once daily between 9:00 and 16:00.
If the cleaning staff find a “Please do not disturb!” sign on the outer door handle during this time, the room will not be cleaned, and no discount or compensation can be claimed by the Guest.
For environmental reasons, only towels placed on the bathroom floor will be replaced.
9.13. “Please do not disturb!” sign
Hotel staff perform room cleaning continuously starting from 9:00 AM.
Guests indicate with the “Please do not disturb!” sign hung on the outside door handle that hotel staff should not disturb, knock, or enter the room.
The sign is placed at the Guest’s own risk and responsibility. If the sign is displayed on the day of departure and the Guest does not respond to phone calls or knocking, staff are entitled to enter the room after 10:00 AM.
In emergency situations (e.g., fire, terrorist attack) or when the hotel reasonably believes that the Guest’s life, health, physical integrity, or property safety is at risk and the Guest does not respond to calls, the staff are entitled to enter the room without prior notice.
The hotel is not responsible for damages or grievances arising from improper use of the “Please do not disturb!” sign.
9.14. Laundry and ironing
The Provider offers laundry and ironing services. Please use the laundry bag provided in the room wardrobe and consult our price list. Laundry delivered before 9:00 AM will be ready within 24 hours.
10. Meals
Breakfast is served buffet style (self-service) from 7:30 AM to 10:00 AM at the restaurant buffet.
The hotel offers unlimited food consumption at the breakfast buffet; however, no food or drinks may be taken away for later consumption. If food or drink is taken out without prior permission, the hotel may charge 50% of the meal price per person per occasion to the bill.
10.1. Food allergies
Special dietary requirements should be notified in advance whenever possible. The Provider holds a document describing allergens, which is available at the buffet and on the snack menu.
10.2. Other consumptions
Foods and beverages consumed on the hotel premises, other than breakfast, may be charged to the room account until the day before departure and must be paid the evening before departure. Food and beverages not purchased at the hotel may be consumed only in the hotel room and are not allowed in common areas, restaurants, bars, or the beach.
11. Safety
All Guests must comply with the hotel’s fire safety regulations. In case of fire alarm, the building must be evacuated immediately according to the escape routes, taking care of each other’s safety.
Fire extinguishers are located in the hotel corridors on each floor. Guests must immediately notify reception in case of fire.
The person causing damage due to unjustified use of manual fire alarm devices in the hotel is financially liable.
It is forbidden to store flammable or explosive materials in the hotel room or operate personal coffee makers, water heaters, irons, or other electrical appliances. Laundry and ironing requests can be made at reception.
The Provider reserves the right to terminate the accommodation agreement immediately if the room or other hotel areas are used improperly or if safety regulations and order are not observed.
11.1. Electronic surveillance system on the hotel premises
The hotel premises are monitored by electronic surveillance (cameras) inside and outside the building, recording personal data. The hotel operates the camera system. The purpose of monitoring and recording is to protect the life and physical safety of persons on the premises and the property used by the hotel.
By entering and staying on the hotel premises, Guests consent to the processing of their image data and acknowledge the privacy policy.
11.2. Disorderly conduct
To ensure Guests’ peace, noisy activities such as loud music, noise, sound effects, or disruptive TV and radio use are prohibited after 10:00 PM, except for hotel-organized or authorized events.
At any time, any conduct disturbing others’ peace, safety, security, privacy, or constituting harassment or intimidation is prohibited.
Hotel staff may warn disruptive or noisy Guests. The first warning is free of charge; the second and third warnings will incur a charge of HUF 5,000 each on the Guest’s room bill. After the third warning, the hotel may terminate the accommodation contract immediately and expel the Guest without refund or compensation.
The hotel disclaims liability for any harm caused by the Guest’s behavior to other Guests.
12. Hotel equipment and furnishings
Guests must use the hotel’s equipment and furnishings properly. Damage caused by improper use or extra cleaning must be reimbursed upon the Provider’s request, at the latest before departure.
Hotel equipment, furnishings, and inventory items may only be removed from the premises with the hotel’s prior written consent. Rearrangement of furniture in hotel rooms is allowed only by hotel staff or their designated representatives.
Removing hotel property without prior written consent constitutes a criminal offense, and the hotel will take necessary legal and civil actions.
Guests must report any malfunction of hotel equipment or furnishings. Guests are not authorized to repair or attempt to repair defects. The hotel excludes liability for damages resulting from unauthorized repair attempts. Guests are liable for repair costs, which the hotel will charge with a valid invoice.
13. Prohibited Items
The Service Provider prohibits the bringing in of the following items:
• substances classified by applicable law as corrosive or flammable chemicals/materials,
• substances classified by applicable law as fire hazards and/or explosives,
• fireworks, firecrackers, and their components or parts,
• waste, items harmful to the environment or health,
• psychotropic substances (drugs),
• food and beverages not purchased at the hotel (including alcoholic beverages),
• particularly valuable, high-value valuables, or museum objects.
The Service Provider may grant permission in writing, upon prior written request from the Guest, for the entry of otherwise prohibited items onto the hotel premises.
If the Guest brings in any prohibited item without prior written permission from the hotel, the hotel may remove or have removed the item at the Guest’s expense.
The Service Provider excludes any liability for damages caused to the items brought in without permission.
The Guest shall be fully legally and financially responsible for any damage or injury caused by such unauthorized items to other guests, third parties, or the hotel.
14. Smoking
The hotel is a non-smoking establishment. Therefore, smoking and the use of electronic cigarettes are prohibited in all enclosed areas of the hotel (including guest rooms and balconies) and communal areas, except in designated smoking areas.
Smoking is only permitted in designated areas: the area in front of the hotel entrance and the designated area on the beach. Smoking outside these areas is strictly prohibited throughout the hotel premises. Violation will result in an extra cleaning and deodorizing fee of HUF 50,000.
Hotel staff are authorized to warn guests and any other persons on the premises to comply with this regulation and to cease smoking or using electronic cigarettes. Guests and any persons present on the hotel premises must comply with this regulation and any instructions given.
Should any guest or person on the premises cause the hotel to be fined by the relevant authority due to violation of this rule, the hotel reserves the right to pass on the fine to the offending person and demand payment.
15. Guest Illness and Death
If a Guest falls ill during their stay and is unable to act on their own behalf, the hotel will offer medical assistance. The Guest uses the offered medical assistance at their own risk and responsibility. The doctor is not an employee, agent, or collaborator of the hotel, and the hotel excludes liability for the diagnosis, therapy, and any consequences thereof.
In the event of the Guest’s illness or death, the hotel claims reimbursement for its costs from the patient/deceased’s relatives, heirs, or payer of the invoice; including medical and procedural costs, charges for services used before death, and for any damage caused to equipment or furnishings related to the illness/death.
If the Guest has a contagious disease, the Service Provider is entitled to terminate the hotel contract immediately without refund or compensation. In this case, the Guest must leave the hotel with their luggage at their own expense within the time specified in the termination notice.
The hotel is obliged to act in accordance with Government Decree 18/1998. (VI. 3.) NM regarding contagious diseases. (This decree prescribes the procedure for suspected contagious diseases; in such cases the hotel calls a doctor who determines if the Guest is contagious.)
16. Lost Property
Lost property must be handed in at the reception where it will be recorded. Food, food-like items, and medicines will be destroyed by the hotel. Storable items will be kept for 30 days.
If the rightful owner claims a lost item, it may be collected upon presentation of an identity document and signature.
Items suitable for mailing will be sent by post upon request after the Guest pays the shipping cost.
17. Service Provider’s Liability for Damages
The Service Provider is not liable for valuables left in the room. Valuables must be stored in the safe provided in the room.
The Guest uses the hotel’s furniture, wellness, and other services appropriately, with full awareness of their own health, physical, and mental condition; the Service Provider excludes liability for damages arising from improper use or use inconsistent with the Guest’s actual condition.
Wake-up calls can be requested by the Guest at their own risk as a courtesy from the Service Provider and are not part of the contractual services. The Service Provider is not liable for damages caused by failure or delay in providing wake-up calls.
18. Refusal of Contract Fulfillment, Termination of Service Obligations
18.1. The Service Provider may terminate the accommodation contract with immediate effect and refuse service if:
18.1.1. the Guest uses the provided room or facilities improperly,
18.1.2. the Guest behaves inappropriately, rudely towards the hotel staff, is under the influence of alcohol or drugs, or displays threatening, offensive, or otherwise unacceptable conduct,
18.1.3. the Guest suffers from a contagious disease,
18.1.4. the contracting party fails to pay the deposit by the agreed deadline.
18.2. The contract is terminated if fulfillment is prevented due to “force majeure.”
19. Accommodation Guarantee
19.1. If the Service Provider is unable to provide the contracted services due to its own fault (e.g., temporary operational problems), it must promptly arrange accommodation for the Guest.
19.1.1. The Service Provider is obliged to:
19.1.1.1. provide/offer the contracted services at the confirmed price and for the agreed duration (or until the obstacle is removed) at another accommodation of the same or higher category; the Service Provider bears all additional costs for the substitute accommodation,
19.1.1.2. provide the Guest with free telephone access to notify about the change of accommodation,
19.1.1.3. provide free transfer to the offered substitute accommodation and, if necessary, back to the original accommodation.
19.1.2. If the Service Provider fulfills these obligations and the Guest accepts the substitute accommodation, the contracting party cannot claim compensation later.
20. Rights of the Contracting Party
20.1. Under the Contract, the Guest is entitled to use the ordered room and the facilities included in the usual service package, unless special conditions apply.
20.2. The Guest may file complaints about the services during their stay at the accommodation. The Service Provider undertakes to handle complaints received in writing (or recorded by the Service Provider) during the stay.
20.3. The Guest’s right to complain ceases after departure from the accommodation.
21. Obligations of the Contracting Party
21.1. The Contracting Party is obliged to pay the price for the ordered services by the time and in the manner specified in the Contract.
21.2. The Guest must ensure that children under 18 are only on the hotel premises under adult supervision.
21.3. The Guest may not bring their own food or drinks into the hotel’s catering facilities.
22. Rights of the Service Provider
If the Guest fails to pay for services used or for contractual, penalty-liable but unused services, the Service Provider has a lien on the personal belongings the Guest brought into the hotel to secure its claims.
23. Obligations of the Service Provider
The Service Provider is obliged to:
23.1. provide the ordered accommodation and other services in accordance with the applicable regulations and service standards
23.2. investigate any written complaint submitted by the guest and take the necessary steps to address the issue, which must also be documented in writing
24. Liability of the Service Provider
24.1. The Service Provider shall be liable for any damage suffered by the Guest within its premises caused by the Service Provider or its employees.
24.2. The Service Provider’s liability does not extend to damages resulting from unavoidable circumstances beyond the control of the Service Provider’s employees and guests, or caused by the guest themselves.
24.3. The Service Provider may designate areas within the hotel where Guests are not allowed to enter. The Service Provider is not liable for any damage or injury occurring in such areas.
24.4. The Guest must immediately report any damage suffered to the hotel and provide all necessary information required to clarify the circumstances of the incident, including for police reports or investigations if needed.
24.5. The Service Provider is only liable for valuables, securities, and cash if it has expressly taken them into custody for safekeeping.
24.6. The Service Provider is not responsible for personal belongings left in the common areas or guest rooms (including items kept in the room safes).
24.7. The Service Provider is not liable for valuables left in vehicles parked in the hotel’s enclosed parking lot. If damage occurs to vehicles in the parking lot, the Service Provider will investigate and, if the damage resulted from its negligence, compensate under its liability insurance.
25. Consumer Protection, Data Protection
25.1. The Service Provider considers the protection of personal data a priority. Personal data provided to it are handled in compliance with applicable laws, with appropriate technical and organizational measures taken to ensure their security.
25.2. The Service Provider summarizes its data management policies in a separate Privacy Policy available continuously at https://villamylake.hu/hu/adatkezeles/, which it acknowledges as binding. This Privacy Policy contains information about each data processing activity.
25.3. Zamárdi city clerk and the Somogy County Government Office’s Department for Transport, Technical Authorization, Metrology, and Consumer Protection supervise the Service Provider’s activities.
26. Force Majeure
Any cause or circumstance (e.g., war, fire, flood, pandemic, adverse weather conditions, power outage, strike) beyond the control of the parties (force majeure) exempts either party from the obligations under the Contract for the duration of such cause or circumstance. The Parties agree to do everything reasonably possible to minimize the risk of such causes and to remedy any damage or delay as soon as possible.
27. Governing Law and Competent Court
The legal relationship between the Service Provider and the Contracting Party is governed by the provisions of the Hungarian Civil Code. Any disputes arising from the service contract shall be brought before the court competent according to the location of the service.
Zamárdi, June 1, 2025
